FREQUENTLY ASKED QUESTIONS

PURCHASING

How do I purchase a Living Collection Medical ID?


You can purchase your Medical ID by either:

  1. Visiting our online store www.thelivingcollection.co OR
  2. By visiting Diabetes Services and Solutions Inc. in Belleville and placing your order in person.
  3. Our favourite option... stop by our Manor Lodge location to see the beads, cords, tags and more.




How do I customize my bracelet?


Visit our online store or our partnership clinic, Diabetes Services and Solutions Inc. and carefully follow the steps, to choose and customize your bracelet:

(1) Choose your bracelet style

(“Bead” Strong Always / This will “KNOT” define me/ “KNOT” Giving Up)

(2) Choose the type of metal for your ID Tag

(Surgical Stainless Steel / Gold Plated / Rose Gold Plated)

(3)Choose your cord colour:

BLACK- Trident Black

TAN- Let’s Tan

GREY - Flying Fish

NAVY- Deep Blue

WHITE- Sandy Beach

PINK- Pebbles Pink

GREEN- Green Monkey

CAMO- Government Boots

TURQUOISE- Aqua

(4) Measure your wrist and choose your wrist size

Infant – 4 to 5.5 inches

Child – 5.5 to 7 inches

Female – 6.5 to 8 inches

Male – 7.5 to 9 inches

(5) Add embellishments

(Bead ends, charms)

(6) Engrave your bracelet

Personalise your Medical ID with your medical conditions, medications and medical contact info. If you need any assistance, please use our “What to engrave?” section on our website or ask your doctor.




How long will it take for me to receive a bracelet if I order today?


All bracelets will be ready for collection / delivery within 7 - 10 business days.




How does The Living Collection protect my privacy?


The Living Collection respects the privacy of all of our customers. It is with this in mind that we have completed the following steps to ensure your medical information is secure.

  • All of your medical information is protected in a password-protected database.
  • All of the staff, employees and contractors of The Living Collection are bound by non-disclosure agreements.
  • Your medical ID is packaged in a black wax sealed envelope, with only the name of the person collecting your package, on the front label. None of your medical information will be visible on the outside.




Where are you located and what are your hours?


We are located in Suite 6, Building 2, Manor Lodge, St. Michael - opposite the Warrens Eye Care Centre. Feel free to call our office at (246) 624-2673 for more. OPENING HOURS: Tuesday- 10AM to 4PM Wednesday - 10AM to 4PM Thursday - 10AM to 6PM Friday - 10AM to 6PM Saturday - 9AM to 1PM Sunday - CLOSED Monday - CLOSED





WRIST MEASUREMENT & SIZING

What is the correct spelling of my medication, allergy or condition?


Listed below are the proper spellings for common conditions, medications, and allergies. Common Conditions Adrenal Insufficiency Alzheimer's Angina Asthma Atrial Fibrillation Cataracts Congestive Heart Failure Contact Lenses COPD Deep Vein Thrombosis Dementia Diabetes Emphysema Epilepsy Fibromyalgia Gastric Bypass Glaucoma Heart Patient Hemophilia Hypoglycemia Hypertension Lupus Lymphedema Mitral Valve Prolapse Multiple Sclerosis Pacemaker Parkinson's Renal Failure Seizure Disorder Stent Implant Vision Impaired von Willebrand's Common Allergies Aspirin Adhesive Tape Bee Stings Cephalexin Cephalosporin Clindamycin Codeine Contrast Dye Doxycycline Erythromycin Fentanyl Iodine Latex Lidocaine Morphine Morphine Sulfate Nitrous Oxide Novocaine Peanut/Tree Nut Penicillin Phenergan Prinzide Robinul Shellfish Stadol Succinylcholine Sulfa Tetracycline Versed Wasp Stings Common Medications Accupril Altace Amaryl Atenolol Avapro Captopril Cefzil Cellcept Celebrex Coumadin Depakote Desmopressin Dexamethasone Diflucan Digoxin Dilaudid Diovan HCT Dyazide Effexor Enalapril Maleate Gemfibrozil Glipizide Glucophage Glucophage XL Glucophage XR Glucovance Glyburide Glucotrol Hydrochlorothiazide Hydrocodone Hyzaar Imuran Isosorbide Levoxyl Lipitor Lisinopril Metoprolol Metformin HCL Nortriptyline Plavix Prednisone Prilosec Prograf Sodium Pentothal Spironolactone Synthroid Trileptal Verapamil Zestoretic Zocor Zyprexa




What should I engrave on my medical ID?


It is important to engrave the pertinent information that would help an Emergency Responder in the event you are unable to communicate for yourself.

We recommend you engrave:


Your First and Last Name
Medical Condition(s)
Treatment Considerations
Food and Drug Allergies
Emergency Contact Number with area code

Please make sure to include all critical medical information. See the below examples:

1. Allergies: NO PCN, NO SHELLFISH, NO MORPHINE, NO NUTS, NO LATEX, NO SULFA

2. Taking Medications: ON BLOOD THINNER, INSULIN PUMP, ON PREDNISONE, ON CELLCEPT

3. Medical conditions: DIABETES 2, PACEMAKER-NO MRI, CABG, LYMPHEDEMA: L-ARM NO BP/IV, AFIB




Once engraved, can I change my order?


We advise only engraving information that is unlikely to change. Information on your medical ID, once engraved, cannot be removed or changed. To change your engraving, you would need to purchase a new medical ID.





Frequently asked questions

What is the correct spelling of my medication, allergy or condition?


Listed below are the proper spellings for common conditions, medications, and allergies. Common Conditions Adrenal Insufficiency Alzheimer's Angina Asthma Atrial Fibrillation Cataracts Congestive Heart Failure Contact Lenses COPD Deep Vein Thrombosis Dementia Diabetes Emphysema Epilepsy Fibromyalgia Gastric Bypass Glaucoma Heart Patient Hemophilia Hypoglycemia Hypertension Lupus Lymphedema Mitral Valve Prolapse Multiple Sclerosis Pacemaker Parkinson's Renal Failure Seizure Disorder Stent Implant Vision Impaired von Willebrand's Common Allergies Aspirin Adhesive Tape Bee Stings Cephalexin Cephalosporin Clindamycin Codeine Contrast Dye Doxycycline Erythromycin Fentanyl Iodine Latex Lidocaine Morphine Morphine Sulfate Nitrous Oxide Novocaine Peanut/Tree Nut Penicillin Phenergan Prinzide Robinul Shellfish Stadol Succinylcholine Sulfa Tetracycline Versed Wasp Stings Common Medications Accupril Altace Amaryl Atenolol Avapro Captopril Cefzil Cellcept Celebrex Coumadin Depakote Desmopressin Dexamethasone Diflucan Digoxin Dilaudid Diovan HCT Dyazide Effexor Enalapril Maleate Gemfibrozil Glipizide Glucophage Glucophage XL Glucophage XR Glucovance Glyburide Glucotrol Hydrochlorothiazide Hydrocodone Hyzaar Imuran Isosorbide Levoxyl Lipitor Lisinopril Metoprolol Metformin HCL Nortriptyline Plavix Prednisone Prilosec Prograf Sodium Pentothal Spironolactone Synthroid Trileptal Verapamil Zestoretic Zocor Zyprexa




What should I engrave on my medical ID?


It is important to engrave the pertinent information that would help an Emergency Responder in the event you are unable to communicate for yourself.

We recommend you engrave:


Your First and Last Name
Medical Condition(s)
Treatment Considerations
Food and Drug Allergies
Emergency Contact Number with area code

Please make sure to include all critical medical information. See the below examples:

1. Allergies: NO PCN, NO SHELLFISH, NO MORPHINE, NO NUTS, NO LATEX, NO SULFA

2. Taking Medications: ON BLOOD THINNER, INSULIN PUMP, ON PREDNISONE, ON CELLCEPT

3. Medical conditions: DIABETES 2, PACEMAKER-NO MRI, CABG, LYMPHEDEMA: L-ARM NO BP/IV, AFIB




Once engraved, can I change my order?


We advise only engraving information that is unlikely to change. Information on your medical ID, once engraved, cannot be removed or changed. To change your engraving, you would need to purchase a new medical ID.





PAYMENT & DELIVERY

What is the correct spelling of my medication, allergy or condition?


Listed below are the proper spellings for common conditions, medications, and allergies. Common Conditions Adrenal Insufficiency Alzheimer's Angina Asthma Atrial Fibrillation Cataracts Congestive Heart Failure Contact Lenses COPD Deep Vein Thrombosis Dementia Diabetes Emphysema Epilepsy Fibromyalgia Gastric Bypass Glaucoma Heart Patient Hemophilia Hypoglycemia Hypertension Lupus Lymphedema Mitral Valve Prolapse Multiple Sclerosis Pacemaker Parkinson's Renal Failure Seizure Disorder Stent Implant Vision Impaired von Willebrand's Common Allergies Aspirin Adhesive Tape Bee Stings Cephalexin Cephalosporin Clindamycin Codeine Contrast Dye Doxycycline Erythromycin Fentanyl Iodine Latex Lidocaine Morphine Morphine Sulfate Nitrous Oxide Novocaine Peanut/Tree Nut Penicillin Phenergan Prinzide Robinul Shellfish Stadol Succinylcholine Sulfa Tetracycline Versed Wasp Stings Common Medications Accupril Altace Amaryl Atenolol Avapro Captopril Cefzil Cellcept Celebrex Coumadin Depakote Desmopressin Dexamethasone Diflucan Digoxin Dilaudid Diovan HCT Dyazide Effexor Enalapril Maleate Gemfibrozil Glipizide Glucophage Glucophage XL Glucophage XR Glucovance Glyburide Glucotrol Hydrochlorothiazide Hydrocodone Hyzaar Imuran Isosorbide Levoxyl Lipitor Lisinopril Metoprolol Metformin HCL Nortriptyline Plavix Prednisone Prilosec Prograf Sodium Pentothal Spironolactone Synthroid Trileptal Verapamil Zestoretic Zocor Zyprexa




What should I engrave on my medical ID?


It is important to engrave the pertinent information that would help an Emergency Responder in the event you are unable to communicate for yourself.

We recommend you engrave:


Your First and Last Name
Medical Condition(s)
Treatment Considerations
Food and Drug Allergies
Emergency Contact Number with area code

Please make sure to include all critical medical information. See the below examples:

1. Allergies: NO PCN, NO SHELLFISH, NO MORPHINE, NO NUTS, NO LATEX, NO SULFA

2. Taking Medications: ON BLOOD THINNER, INSULIN PUMP, ON PREDNISONE, ON CELLCEPT

3. Medical conditions: DIABETES 2, PACEMAKER-NO MRI, CABG, LYMPHEDEMA: L-ARM NO BP/IV, AFIB




Once engraved, can I change my order?


We advise only engraving information that is unlikely to change. Information on your medical ID, once engraved, cannot be removed or changed. To change your engraving, you would need to purchase a new medical ID.





WARRENTY & RETURNS

How do I purchase a Living Collection Medical ID?


You can purchase your Medical ID by either:

  1. Visiting our online store www.thelivingcollection.co OR
  2. By visiting Diabetes Services and Solutions Inc. in Belleville and placing your order in person.
  3. Our favourite option... stop by our Manor Lodge location to see the beads, cords, tags and more.




How do I customize my bracelet?


Visit our online store or our partnership clinic, Diabetes Services and Solutions Inc. and carefully follow the steps, to choose and customize your bracelet:

(1) Choose your bracelet style

(“Bead” Strong Always / This will “KNOT” define me/ “KNOT” Giving Up)

(2) Choose the type of metal for your ID Tag

(Surgical Stainless Steel / Gold Plated / Rose Gold Plated)

(3)Choose your cord colour:

BLACK- Trident Black

TAN- Let’s Tan

GREY - Flying Fish

NAVY- Deep Blue

WHITE- Sandy Beach

PINK- Pebbles Pink

GREEN- Green Monkey

CAMO- Government Boots

TURQUOISE- Aqua

(4) Measure your wrist and choose your wrist size

Infant – 4 to 5.5 inches

Child – 5.5 to 7 inches

Female – 6.5 to 8 inches

Male – 7.5 to 9 inches

(5) Add embellishments

(Bead ends, charms)

(6) Engrave your bracelet

Personalise your Medical ID with your medical conditions, medications and medical contact info. If you need any assistance, please use our “What to engrave?” section on our website or ask your doctor.




How long will it take for me to receive a bracelet if I order today?


All bracelets will be ready for collection / delivery within 7 - 10 business days.




How does The Living Collection protect my privacy?


The Living Collection respects the privacy of all of our customers. It is with this in mind that we have completed the following steps to ensure your medical information is secure.

  • All of your medical information is protected in a password-protected database.
  • All of the staff, employees and contractors of The Living Collection are bound by non-disclosure agreements.
  • Your medical ID is packaged in a black wax sealed envelope, with only the name of the person collecting your package, on the front label. None of your medical information will be visible on the outside.




Where are you located and what are your hours?


We are located in Suite 6, Building 2, Manor Lodge, St. Michael - opposite the Warrens Eye Care Centre. Feel free to call our office at (246) 624-2673 for more. OPENING HOURS: Tuesday- 10AM to 4PM Wednesday - 10AM to 4PM Thursday - 10AM to 6PM Friday - 10AM to 6PM Saturday - 9AM to 1PM Sunday - CLOSED Monday - CLOSED





GENERAL

Who should wear a medical ID bracelet?


In particular, medical ID jewelry benefits those living with the following conditions:

ADD/ADHD
Adrenal Insufficiency

Allergies (General)
Allergy to Cephalosporins

Allergy to Contrast Dye

Allergy to Morphine
Allergy to Penicillin
Allergy to Stinging Insects (Wasps & Bees)
Allergy to Sulfa Drugs

Alzheimer's
Anemia
Arrhythmia
Asthma
Athletes
Atrial Fibrillation
Autism
Bariatric Surgery
Blood Disorder
Blood Thinners
Breast Cancer
Caregiver
Celiac Disease
Cerebral Palsy
Chronic Medical Conditions

Clinical Trial Participant

Cochlear Implant

Cognitive Disabilities

COPD
Cystic Fibrosis
Dementia
Developmental Disabilities

Diabetes

Drug Allergies

Epilepsy
Food Allergies

Gastric Bypass/Sleeve

Hearing Impairment

Heart Condition

Heart Stents

Hemophilia

High Blood Pressure

Hypertension

Hyperthyroidism

Hypothyroidism

Kidney Failure

Long QT Syndrome Lymphedema Mastectomy
Memory Impairment

Mental Health Disorders

Metal Implants
Mitral Valve Prolapse

Multiple Sclerosis
No MRI
Non-Celiac Gluten Sensitivity

On Multiple Medications

Organ Donor
Organ Transplant
Pacemaker
Parkinson's Disease
Rare Diseases
Secondary Diabetes
Seizure Disorder
Sickle Cell Anemia
Special Needs
Steroid Treatment
Stroke
Tourette Syndrome

Traumatic Brain Injury (TBI)

Type 1 Diabetes
Type 2 Diabetes
Vision Impairment
Von Willebrand's
Weight Loss Surgery




Who recommends a medical ID?


Physicians, medical professionals and healthcare organisations around the world recommend medical IDs.




When should I wear my medical ID?


Your medical ID should be worn at all times during your day and night. Our medical IDs are suitable for hand washing, showering and moderate physical activity, but will tarnish if worn in water for long periods.




Why does it take so long to make a medical ID?


The Living Collection’s medical IDs are all custom-engraved and custom-sized to reflect our customers individual needs and exact requests. Considering we strive for accuracy and quality, once an order has been received and the medical ID has been engraved, the order is examined multiple times ensuring complete accuracy. The jewelry is then polished, packaged and sealed with care before it is sent to the pick up location or delivered to the customer.




What are the bracelets made of?


All bracelets are made of nylon macramé cord, surgical stainless steal, gold plated or rose gold plated tags. More information on additional beads and charms are located under each bracelet in the shop section.




Are bracelets waterproof?


All of our medical jewellery is appropriate for hand-washing, showering and moderated physical activity, but will tarnish over time if worn in water for long periods.

Beaded, sterling, and macrame (cotton and leather) bracelets are not appropriate for wear in pools and hot tubs




Which Medical ID is right for me?


It’s important to note that every custom-engravable medical ID is just that: custom engravable. Therefore, whether you need a medical ID for diabetes, lymphedema, gastric bypass, or any other condition, our Living Collection bracelets will work for you!




Where are your partnership clinics located?


Our partnership clinic, Diabetes Services and Solutions Inc, is located in 8th Avenue Belleville, St. Michael, Barbados.




What are the sizes of the tags?


SMALL TAGS
Included in the cost.

Composition: Gold Plated Plaque Dimensions: 1 1/2 x 3/8 Inch Thickness: 1.2mm Engraving Options: Front & Back Shape: Rectangular 48 characters (12 per line) MAX front and back.


LARGE TAGS* Additional $10 USD / $20 BDS Composition: Stainless Steel & Gold Plated. Plaque Dimensions: 1 5/8 x 5/8 Inch Thickness: 1.2mm Engraving Options: Front and Back Shape: Rectangular 60 characters (12 per line) MAX front and back.

* Please request a large tag in your notes or via email. SHOE TAGS Included in the cost.
Dimensions: 1.5 x 1.25 inches
Thickness: 1mm
Engraving Options: Front and Back
Shape: Rectangular 40 characters (10 per line) MAX front and back.





Have another question about The Living Collection medical ID bracelets?

Call or WhatsApp us on 246 237-0139 and we would be happy to help.

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