FREQUENTLY ASKED QUESTIONS

PURCHASING

How do I measure my wrist?


Using a soft measuring tape, take a snug measurement of your wrist starting at the 0.

Don’t have a soft measuring tape? You can use a piece of string or even dental floss, wrap that around your wrist, and then lay it against a flat ruler to determine your wrist size.

This EXACT size of your wrist is your wrist size.

The Living Collection will then add the appropriate length to make sure that your bracelet is comfortable.

Take at look at our “Wrist Size Guide” page or the video below for more information.




My bracelet doesn’t fit. Can it be resized?


Of course! Swap your UNWORN medical ID for a different size, in the same style, WITHIN THE FIRST 30 DAYS. There is a small fee of $5 US Dollars or $10 Barbados Dollars for handling and processing of this resize.





WRIST MEASUREMENT & SIZING

How do I measure my wrist?


Using a soft measuring tape, take a snug measurement of your wrist starting at the 0.

Don’t have a soft measuring tape? You can use a piece of string or even dental floss, wrap that around your wrist, and then lay it against a flat ruler to determine your wrist size.

This EXACT size of your wrist is your wrist size.

The Living Collection will then add the appropriate length to make sure that your bracelet is comfortable.

Take at look at our “Wrist Size Guide” page or the video below for more information.




My bracelet doesn’t fit. Can it be resized?


Of course! Swap your UNWORN medical ID for a different size, in the same style, WITHIN THE FIRST 30 DAYS. There is a small fee of $5 US Dollars or $10 Barbados Dollars for handling and processing of this resize.





Frequently asked questions

Who should wear a medical ID bracelet?


In particular, medical ID jewelry benefits those living with the following conditions:

ADD/ADHD
Adrenal Insufficiency

Allergies (General)
Allergy to Cephalosporins

Allergy to Contrast Dye

Allergy to Morphine
Allergy to Penicillin
Allergy to Stinging Insects (Wasps & Bees)
Allergy to Sulfa Drugs

Alzheimer's
Anemia
Arrhythmia
Asthma
Athletes
Atrial Fibrillation
Autism
Bariatric Surgery
Blood Disorder
Blood Thinners
Breast Cancer
Caregiver
Celiac Disease
Cerebral Palsy
Chronic Medical Conditions

Clinical Trial Participant

Cochlear Implant

Cognitive Disabilities

COPD
Cystic Fibrosis
Dementia
Developmental Disabilities

Diabetes

Drug Allergies

Epilepsy
Food Allergies

Gastric Bypass/Sleeve

Hearing Impairment

Heart Condition

Heart Stents

Hemophilia

High Blood Pressure

Hypertension

Hyperthyroidism

Hypothyroidism

Kidney Failure

Long QT Syndrome Lymphedema Mastectomy
Memory Impairment

Mental Health Disorders

Metal Implants
Mitral Valve Prolapse

Multiple Sclerosis
No MRI
Non-Celiac Gluten Sensitivity

On Multiple Medications

Organ Donor
Organ Transplant
Pacemaker
Parkinson's Disease
Rare Diseases
Secondary Diabetes
Seizure Disorder
Sickle Cell Anemia
Special Needs
Steroid Treatment
Stroke
Tourette Syndrome

Traumatic Brain Injury (TBI)

Type 1 Diabetes
Type 2 Diabetes
Vision Impairment
Von Willebrand's
Weight Loss Surgery




Who recommends a medical ID?


Physicians, medical professionals and healthcare organisations around the world recommend medical IDs.




When should I wear my medical ID?


Your medical ID should be worn at all times during your day and night. Our medical IDs are suitable for hand washing, showering and moderate physical activity, but will tarnish if worn in water for long periods.




Why does it take so long to make a medical ID?


The Living Collection’s medical IDs are all custom-engraved and custom-sized to reflect our customers individual needs and exact requests. Considering we strive for accuracy and quality, once an order has been received and the medical ID has been engraved, the order is examined multiple times ensuring complete accuracy. The jewelry is then polished, packaged and sealed with care before it is sent to the pick up location or delivered to the customer.




What are the bracelets made of?


All bracelets are made of nylon macramé cord, surgical stainless steal, gold plated or rose gold plated tags. More information on additional beads and charms are located under each bracelet in the shop section.




Are bracelets waterproof?


All of our medical jewellery is appropriate for hand-washing, showering and moderated physical activity, but will tarnish over time if worn in water for long periods.

Beaded, sterling, and macrame (cotton and leather) bracelets are not appropriate for wear in pools and hot tubs




Which Medical ID is right for me?


It’s important to note that every custom-engravable medical ID is just that: custom engravable. Therefore, whether you need a medical ID for diabetes, lymphedema, gastric bypass, or any other condition, our Living Collection bracelets will work for you!




Where are your partnership clinics located?


Our partnership clinic, Diabetes Services and Solutions Inc, is located in 8th Avenue Belleville, St. Michael, Barbados.




What are the sizes of the tags?


SMALL TAGS
Included in the cost.

Composition: Gold Plated Plaque Dimensions: 1 1/2 x 3/8 Inch Thickness: 1.2mm Engraving Options: Front & Back Shape: Rectangular 48 characters (12 per line) MAX front and back.


LARGE TAGS* Additional $10 USD / $20 BDS Composition: Stainless Steel & Gold Plated. Plaque Dimensions: 1 5/8 x 5/8 Inch Thickness: 1.2mm Engraving Options: Front and Back Shape: Rectangular 60 characters (12 per line) MAX front and back.

* Please request a large tag in your notes or via email. SHOE TAGS Included in the cost.
Dimensions: 1.5 x 1.25 inches
Thickness: 1mm
Engraving Options: Front and Back
Shape: Rectangular 40 characters (10 per line) MAX front and back.





PAYMENT & DELIVERY

Can you pay with Credit Card?


Yes! The Living Collection accepts VISA and MASTERCARD Credit Card Payments online and at our Manor Lodge location.




How do you pay with Credit Card?


Pay with Credit Card at our Manor Lodge location. If you are placing your order online:

  1. You will receive an email, within 24 hours, with your invoice.
  2. Click the PAY NOW button in the invoice.
  3. You will be redirected to our secure third party E-Commerce partner, Fygaro via RBC.
  4. Enter your credit card information and click, SUBMIT.

All online credit card payments need to be paid within 5 days of receiving your invoice.

Your order will begin to be processed once your payment is received.




Can I pay everything in full upfront?


Of course! The Living Collection does allow for you to pay for your entire bracelet. Once you have completed you bracelet order, please select the pay in full option.




Do you deliver?


YES we do! If you choose, The Living Collection will deliver your completed order to your place of business / Office in Barbados. An additional $10 Barbados Dollars will be charged to your order. You will be given a notification once your order is complete with an estimated time for delivery.

If you prefer, you can collect your order from our Manor Lodge location.

OR from Diabetes Services and Solutions Inc (DSSI)– 8th Avenue Belleville, Monday – Friday from 9am – 4pm. Collection from DSSI is free of cost.

All orders will receive a notification via Whatsapp Message or Email once their order is ready to be collected/delivered.




What forms of payment do you accept?


The Living Collection accepts Cash, Cheque and Credit Card payments.




Do you ship internationally?


We have partnered with FedEx to ship internationally - please note that international shipping will be at the customers expense.




Who do I write cheques to?


Please make cheques payable to: The Living Collection Inc.





WARRENTY & RETURNS

What is your Return Policy?


ID Tags are engraved with your personal information and thus cannot be returned. We do not warranty against scratches or dents, as they are considered normal wear and tear. We do not warranty against theft, loss, or chemical exposure. Please contact us if you have any questions about your order.




Can I return a product for a refund?


Like new, unengraved items can be returned within 30 days of purchase. Engraved items are not eligible for refund.





GENERAL

Who should wear a medical ID bracelet?


In particular, medical ID jewelry benefits those living with the following conditions:

ADD/ADHD
Adrenal Insufficiency

Allergies (General)
Allergy to Cephalosporins

Allergy to Contrast Dye

Allergy to Morphine
Allergy to Penicillin
Allergy to Stinging Insects (Wasps & Bees)
Allergy to Sulfa Drugs

Alzheimer's
Anemia
Arrhythmia
Asthma
Athletes
Atrial Fibrillation
Autism
Bariatric Surgery
Blood Disorder
Blood Thinners
Breast Cancer
Caregiver
Celiac Disease
Cerebral Palsy
Chronic Medical Conditions

Clinical Trial Participant

Cochlear Implant

Cognitive Disabilities

COPD
Cystic Fibrosis
Dementia
Developmental Disabilities

Diabetes

Drug Allergies

Epilepsy
Food Allergies

Gastric Bypass/Sleeve

Hearing Impairment

Heart Condition

Heart Stents

Hemophilia

High Blood Pressure

Hypertension

Hyperthyroidism

Hypothyroidism

Kidney Failure

Long QT Syndrome Lymphedema Mastectomy
Memory Impairment

Mental Health Disorders

Metal Implants
Mitral Valve Prolapse

Multiple Sclerosis
No MRI
Non-Celiac Gluten Sensitivity

On Multiple Medications

Organ Donor
Organ Transplant
Pacemaker
Parkinson's Disease
Rare Diseases
Secondary Diabetes
Seizure Disorder
Sickle Cell Anemia
Special Needs
Steroid Treatment
Stroke
Tourette Syndrome

Traumatic Brain Injury (TBI)

Type 1 Diabetes
Type 2 Diabetes
Vision Impairment
Von Willebrand's
Weight Loss Surgery




Who recommends a medical ID?


Physicians, medical professionals and healthcare organisations around the world recommend medical IDs.




When should I wear my medical ID?


Your medical ID should be worn at all times during your day and night. Our medical IDs are suitable for hand washing, showering and moderate physical activity, but will tarnish if worn in water for long periods.




Why does it take so long to make a medical ID?


The Living Collection’s medical IDs are all custom-engraved and custom-sized to reflect our customers individual needs and exact requests. Considering we strive for accuracy and quality, once an order has been received and the medical ID has been engraved, the order is examined multiple times ensuring complete accuracy. The jewelry is then polished, packaged and sealed with care before it is sent to the pick up location or delivered to the customer.




What are the bracelets made of?


All bracelets are made of nylon macramé cord, surgical stainless steal, gold plated or rose gold plated tags. More information on additional beads and charms are located under each bracelet in the shop section.




Are bracelets waterproof?


All of our medical jewellery is appropriate for hand-washing, showering and moderated physical activity, but will tarnish over time if worn in water for long periods.

Beaded, sterling, and macrame (cotton and leather) bracelets are not appropriate for wear in pools and hot tubs




Which Medical ID is right for me?


It’s important to note that every custom-engravable medical ID is just that: custom engravable. Therefore, whether you need a medical ID for diabetes, lymphedema, gastric bypass, or any other condition, our Living Collection bracelets will work for you!




Where are your partnership clinics located?


Our partnership clinic, Diabetes Services and Solutions Inc, is located in 8th Avenue Belleville, St. Michael, Barbados.




What are the sizes of the tags?


SMALL TAGS
Included in the cost.

Composition: Gold Plated Plaque Dimensions: 1 1/2 x 3/8 Inch Thickness: 1.2mm Engraving Options: Front & Back Shape: Rectangular 48 characters (12 per line) MAX front and back.


LARGE TAGS* Additional $10 USD / $20 BDS Composition: Stainless Steel & Gold Plated. Plaque Dimensions: 1 5/8 x 5/8 Inch Thickness: 1.2mm Engraving Options: Front and Back Shape: Rectangular 60 characters (12 per line) MAX front and back.

* Please request a large tag in your notes or via email. SHOE TAGS Included in the cost.
Dimensions: 1.5 x 1.25 inches
Thickness: 1mm
Engraving Options: Front and Back
Shape: Rectangular 40 characters (10 per line) MAX front and back.





Have another question about The Living Collection medical ID bracelets?

Call or WhatsApp us on 246 237-0139 and we would be happy to help.

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