Question 1

Can you pay with Credit Card?

Accepted Answer

Yes! The Living Collection accepts VISA and MASTERCARD Credit Card Payments online and at our Manor Lodge location.

Question 2

How do you pay with Credit Card?

Accepted Answer

Pay with Credit Card at our Manor Lodge location.
 
If you are placing your order online:
You will receive an email, within 24 hours, with your invoice.
Click the PAY NOW button in the invoice.
You will be redirected to our secure third party E-Commerce partner, Fygaro via RBC.
Enter your credit card information and click, SUBMIT.
All online credit card payments need to be paid within 5 days of receiving your invoice.
Your order will begin to be processed once your payment is received.

Question 3

Can I pay everything in full upfront?

Accepted Answer

Of course! The Living Collection does allow for you to pay for your entire bracelet. Once you have completed you bracelet order, please select the pay in full option.

Question 4

What forms of payment do you accept?

Accepted Answer

The Living Collection accepts Cash, Cheque and Credit Card payments.

Question 5

Who do I write cheques to?

Accepted Answer

Please make cheques payable to: The Living Collection Inc.

Question 6

Do you deliver?

Accepted Answer

YES we do! If you choose, The Living Collection will deliver your completed order to your place of business / Office in Barbados. An additional $10 Barbados Dollars will be charged to your order. You will be given a notification once your order is complete with an estimated time for delivery.
If you prefer, you can collect your order from our Manor Lodge location.
OR from Diabetes Services and Solutions Inc  (DSSI)– 8th Avenue Belleville, Monday – Friday from 9am – 4pm.  Collection from DSSI is free of cost.
All orders will receive a notification via Whatsapp Message or Email once their order is ready to be collected/delivered.

Question 7

Do you ship internationally?

Accepted Answer

We have partnered with FedEx to ship internationally - please note that international shipping will be at the customers expense.

ALL PRICES LISTED IN US DOLLARS

FREQUENTLY ASKED QUESTIONS

PURCHASING

How do I purchase a Living Collection Medical ID?

Where are you located and what are your hours?

How do I customize my bracelet?

How long will it take for me to receive a bracelet if I order today?

How does The Living Collection protect my privacy?

WRIST MEASUREMENT & SIZING

How do I measure my wrist?

My bracelet doesn’t fit. Can it be resized?

Frequently asked questions

What should I engrave on my medical ID?

Once engraved, can I change my order?"

What is the correct spelling of my medication, allergy or condition? "

PAYMENT & DELIVERY

Can you pay with Credit Card?

How do you pay with Credit Card?

Can I pay everything in full upfront?

What forms of payment do you accept?

Who do I write cheques to?

Do you deliver?

Do you ship internationally?

WARRENTY & RETURNS

What is your Return Policy?

Can I return a product for a refund?

GENERAL

Who should wear a medical ID bracelet?

Who recommends a medical ID?

When should I wear my medical ID?

Why does it take so long to make a medical ID?

What are the bracelets made of?

Are bracelets waterproof?

Which Medical ID is right for me?

Where are your partnership clinics located?

What are the sizes of the tags?